About Us

【About Us】

For over 20 years, Well Bloom Italy has been a leader in designing and manufacturing sanitary fittings, including toilets, faucets, and more. Committed to the core values of technology, quality, design, and sustainability, we strive to deliver innovative living concepts through an extensive range of products. Our extraordinary client base includes architects, interior designers, and lifestyle enthusiasts who value exceptional craftsmanship and style.
At Well Bloom Italy, we are dedicated to creating comfortable, elegant, and eco-friendly bathroom experiences, partnering with you to shape the perfect living space.

【關於我們】
Well Bloom Italy擁有超過20年的衛浴配件設計與製造經驗，專注於座廁、龍頭等產品的創新與品質。我們秉承技術、品質、設計及可持續發展的核心價值，致力於通過廣泛的產品系列提供創新的生活理念。我們的客戶群包括建築師、室內設計師及生活品味愛好者，他們重視卓越的工藝與風格。
我們致力於創造舒適、優雅且環保的衛浴體驗，與您攜手打造理想的生活空間。

【 Well Bloom Italy Product Warranty 】
At Well Bloom Italy, we are committed to delivering high-quality sanitary fittings, including faucets, showers, and toilets, backed by our comprehensive warranty for your confidence and satisfaction.
Warranty Coverage
Faucets and Showers:
•  Faucet cartridges are warranted for the duration of the 5-year period.  (Free on-site service for faucet or shower cartridges issues within the first year of purchase.)
•  Exclusions: External damage to faucets or showers (e.g., scratches, dents) is not covered.
Toilets:
•  1-year warranty on water tank components
•  Exclusions: External damage to toilets, including toilet seats, is not covered.

Additional Terms
•  Ceramic Products: Must be inspected on the day of delivery. Any defects or damage must be reported immediately.
•  Exchanges: All products are eligible for exchange within 7 days of purchase, provided a valid receipt is presented and the product is in its original condition.
What is Not Covered
•  External damage due to improper installation, misuse, or neglect.
•  Damage caused by external factors, such as water quality or environmental conditions.
Process
To initiate a warranty, contact our retailers with your proof of purchase and a description of the issue. Photos or videos may be required.

【Well Bloom Italy 產品保用條款】
Well Bloom Italy致力於提供高品質的衛浴配件，包括龍頭、淋浴設備和座廁，並以全面的保用政策確保您的信心與滿意度。
保用範圍如下:
龍頭與淋浴設備
•  龍頭芯享有5年保用 (首年免費上門服務：購買後首年內，龍頭或淋浴龍頭芯問題可享免費上門服務。)
•  不涵蓋範圍：龍頭或淋浴設備的外部損壞（如刮痕、凹痕）不在保用範圍內。
座廁
•  水箱組件享有1年保用
•  不涵蓋範圍：座廁外部損壞（包括廁板）不在保用範圍內。

附加條款
•  陶瓷產品：必須在收貨當天檢查，任何缺陷或損壞需立即通知。
•  換貨：所有產品在購買後7天內，憑有效收據且產品保持原狀，可進行換貨 (不設退款)。
不涵蓋範圍
•  因不當安裝、誤用或疏忽造成的外部損壞。
•  因外部因素（如水質或環境條件）造成的損壞。
保用流程
如需進行保用，請聯繫我們的零售商，並提供購買憑證及問題描述 (可能需要提交照片或短片) 。